Privacy Policy

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This Privacy Policy explains how Drill Nation LLC, a subsidiary of AAJ Holdings LLC, operator of the Trenchless Drilling brand ("we," "us," or "our"), collects, uses, and protects your information when you visit enquire.trenchlessdrilling.us (the "Site") or submit a quote request. By using the Site or submitting your information, you agree to this Policy.

Information We Collect

When you complete our quote request form, we collect the information you choose to provide, which may include:

• Full name
• Phone number
• Email address
• Job site address
• Project type (residential or commercial)
• Project details (scope, notes, and other information about the work you need)
• Attachments you optionally upload (such as photos or plans)

We may also automatically collect basic technical and advertising data through the Site and partners such as Google Ads (for example, IP address, browser type, and how you reached our Site) to measure and improve our advertising.

How We Use Your Information

We use your information to:

• Respond to and follow up on your quote request;
• Contact you by phone call and SMS text message to discuss your project, ask follow-up questions, and gather the information needed to prepare an estimate;
• Schedule and confirm site visits and appointments;
• Provide service updates and notifications related to your inquiry or project;
• Operate, maintain, and improve our Site and services; and
• Comply with applicable laws.

SMS / Text Messaging

If you opt in to receive text messages, we use your phone number to send follow-up and service-related messages about your quote request or project. We do not sell or share your SMS opt-in or consent information with any third parties or affiliates for their own marketing or promotional purposes. You can opt out at any time by replying STOP, or get help by replying HELP. Full details are in our Terms of Service.

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business - for example, our text-messaging and telephony provider, website host, and scheduling/CRM tools - and only as needed to provide those services to us. These providers must protect your information and may not use it for their own purposes. We may also disclose information if required by law or to protect the rights, safety, or property of our customers or business.

How Long We Keep Your Information

We keep your information for as long as needed to respond to your request, provide services, and meet our legal, tax, and business obligations - generally up to 24 months after your last interaction with us, unless a longer period is required by law. You may ask us to delete it sooner using the contact details below.

Your Choices

• Text messages: Reply STOP to opt out or HELP for help.
• Phone calls: Tell us during any call if you no longer wish to be contacted.
• Access or deletion: Contact us to access, correct, or delete your information.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our Site and services are intended for adults and are not directed to children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted on this page with a new effective date.

Contact Us

Drill Nation LLC (a subsidiary of AAJ Holdings LLC) - Trenchless Drilling
Phone: (305) 889-7194
Email: drilling@trenchlessdrilling.us